At Chocolopolis, we're on a mission to create knowledgeable and happy customers. We do everything we can to make sure you have a wonderful experience when ordering from Chocolopolis. If you are not satisfied with your experience, we want to hear about it so we have a chance to make you happy!

If you have questions, concerns or comments about your experience with Chocolopolis, please give us a call at (206) 282-0776, or send us an email .

Large Orders

If you would like to place a large order, please call us at (206) 282-0776 so we can manage the billing and shipping process for you. We are happy to take your large order that is shipping to one address or to many addresses. Let us make it easier for you!

Hours

You are welcome to place orders anytime you like. If you would like to talk to a person about your order, we look forward to speaking with you during our business hours, Monday through Wednesday 10:00 am to 8:00 pm, Thursday through Saturday 10:00 am to 9:00 pm and Sunday 10:00 am to 6:00 pm Pacific Time at (206) 282-0776. You may also e-mail us.

Payment

We accept Visa, Mastercard and American Express. If you are a corporate client who is interested in placing a large order, please call us so that we may make accommodations for your method of payment.

Sales Tax

Sales tax of 9.5% will be added to all orders shipping to Washington State. No sales tax is added to orders being shipped to other states.

Returns

We understand there may be times when you change your mind about what you ordered. We gladly accept returns of books and non-food items within 10 days of delivery of your order.If you are not happy about what you received, please call us at (206) 282-0776. We want to know about it, and we want an opportunity to make you happy.

When sending a return, please include your name, billing address, e-mail, phone number and a reason for the return on a sheet of paper inside the return box so we can properly issue a credit. We will need your phone number to confirm your credit card number for a refund.

Substitutions

Given the artisan nature of the fine chocolate we offer, demand for a particular chocolate may be larger than the supply available. As a result, chocolate bars included in our gift packages may not always be the exact variety shown in the photograph. We want our customers to have the best chocolate experience possible, so you can trust us to provide you with a bar of equal or better quality on the rare occasion when we do need to make a substitution.